Penalty Appeals

Residents who wish to appeal the cancellation penalty may do so according to the following process. The cancellation penalty will remain on the resident’s U-Bill during the appeal process. Any late fees associated with the penalty are the responsibility of the resident.

1st Level Appeal

  • Residents interested in exercising this option must submit their appeal within 30 days of the penalty being assessed to their U-Bill.
  • All appeals must be submitted, in writing (e-mail preferred to housing@iastate.edu).
  • The appeal must contain the resident’s full name, ISU ID number and e-mail address as well as rationale as to why an exception to the cancellation penalty is warranted. The appeal should also be accompanied by any supporting documentation necessary.
  • Once all materials are submitted, they will be reviewed by the Coordinator of Administrative Services and a decision will be communicated, in writing via e-mail, within 10 business days of appeal submission. In some instances, staff may need to request additional information, in which case, a decision may take longer.

2nd Level Appeal

  • If the 1st Level Appeal is denied, the resident may appeal to the Assistant Director of Administrative Services for additional consideration.
  • Residents interested in exercising this option must submit their appeal, in writing (e-mail preferred to housing@iastate.edu), within 10 business days of receipt of the 1st Level Appeal decision.
  • This appeal should contain all of the information included in the 1st Level Appeal along with any additional information / documentation.
  • Once all materials are submitted, they will be reviewed by the Assistant Director of Administrative Services and a decision will be communicated, in writing via e-mail, within 10 business days of appeal submission.

3rd Level Appeal - The Contract Appeals Board

  • If the 2nd Level Appeal is denied, the resident may appeal to the Contract Appeals Board for additional consideration. The Contract Appeals Board meets a maximum of three times each semester.
  • Residents interested in exercising this option, must submit their appeal, in writing, within 10 business days of receipt of the 2nd Level Appeal decision. All 3rd Level Appeals must be submitted via hard copy and should be addressed to: The Contract Appeals Board, epartment of Residence Administrative Office, 2419 Friley Hall, 212 Beyer Court, Ames, IA 50012.
  • This appeal should contain all of the information included in the 1st and 2nd Level Appeals along with any additional information / documentation. The Board will review all submitted materials, including copies of the original 1st and 2nd Level Appeal submissions and decisions.
  • The decision of the Board will be communicated in writing to the resident within 10 business days of the Board’s meeting. The decision of the Board is final and may not be appealed.

What types of reasons are considered for an appeal of the penalty?

The reasons for which appeals are granted vary. We can't tell you how to write your appeal - it should be based on your personal situation and must include supporting documentation.

The following will not be accepted:

  • "I didn't know I had a contract." - It is not possible to accidentlly submit a contract. Whether you submit your contract on-line or in AccessPlus, there are multiple steps that must be completed before your contract is finalized.
  • "My parent / friend / roommate submitted my contract for me." - It is not possible for someone to submit a contract on your behalf without your permission. You must give them your University ID number and / or AccessPlus password and username. As such, any actions they take on your behalf are your responsibility.
  • "I was unaware of the deadline / penalty." - As we stated above, we go to great lengths to inform students ahead of time about the deadline and penalty. If you didn't know, it is because you didn't read the information you were provided.
  • "I only contracted in case I couldn't find something off-campus." or "I found something less expensive / I liked better off-campus." - On-campus housing is not intended as a back-up plan. It you intend to live off-campus, do your off-campus search before submitting an on-campus housing contract.
  • "I don't like my assignment / I didn't get the assignment I wanted." - Because we are housing over 12,000 students it is impossible to give everyone their 1st (and sometimes only) choice. The contract specifically states, "I understand that this contract is for a space only. Specific assignments are made on a first-come, first-served basis... As such, an assignment within my preferences cannot be guaranteed."
  • "I don't get along with my roommate." - The DOR will work with roommates to address any conflicts and mediate any issues that might arise. In situations where residents refuse to mediate or where mediation is not successful, we would offer both or either member of the pair / group the opportunity to relocate to another space within the system.