On-Campus Housing Contract Terms and Conditions

I. Introduction Contract Type, Resident Type, On-Campus Housing Requirements, Neighborhood Requirements, Contract Dates, Early Arrival, Late Arrival
II. Assessment, Fees & Rates Assessment, Rates, Fees, Appeal of Fees
III. Assignments & Roommates Discrimination and Harassment Policy, Assignment Processes, Accommodations, Learning Communities and Theme Houses, Assignment Changes, Roommates
IV. Contract Terminations Termination Reasons, Termination After Check-In
V. Contract Cancellations Method, Deadlines, Penalties, Penalty Exceptions, Waivers, Assumptions
VI. General Abandoned Property, Animals in Residence, Assignment Use, Building Access and Keys, Community Care and Upkeep, Data Usage, Dining Terms and Conditions, Lead Paint Disclosure, Liability for Personal Property or Injury, Lofting / Bunking Requirements and Liability, Missing Persons, Room/Apartment Entry, Surveillance Cameras in Residential Facilities, Technology Use
VII. COVID-19 Public Health Emergency Addendum to the 2020-2021 On-Campus Housing Contract


This contract is a legally binding agreement between Iowa State University (ISU) and the contract signatory. This document establishes the Department of Residence (DOR) On-Campus Housing Contract Terms and Conditions for housing in all residence halls (Halls), the Frederiksen Court apartments (Frederiksen), and Schilletter & University Village (SUV) apartments for fall 2020 and spring 2021. No verbal statement by any party is considered a waiver of any term or condition, whether expressed or implied.

It is your responsibility to become familiar with all aspects of this contract. Along with these terms, all policies, rules, and regulations outlined in the Department of Residence Conduct Policies, the ISU Dining Terms and Conditions, and on the DOR website http://housing.iastate.edu/ are incorporated into this contract and binding on all parties.

A. Contract Types

  1. Academic Year contracts provide housing during the fall and spring semesters and during Thanksgiving and Spring breaks.
    • Contracts that begin fall automatically include spring semester. Fall semester only contracts are not available.
    • Contracts that begin spring are only for spring.
  2. Summer contracts provide housing during the summer. Beginning and end dates vary according to session.
    • Visit the DOR website in March 2021 for available summer housing locations.
    • Summer contract terms will be available in the 2021-2022 On-Campus Housing Terms and Conditions.

B. Resident Types

  1. Returning Students are those who attended ISU or were on waiver the fall or spring semester prior to the start of the contract.
  2. New Students are newly admitted students who will attend ISU for the first time at the start of the contract or the summer immediately prior. This also includes readmitted ISU students who have a one-semester or longer gap in on-campus residency.

C. On-Campus Housing Eligibility Requirements

  1. To be eligible for on-campus housing, you must be in good financial standing with ISU and
    • Enrolled as a student at ISU and registered for at least one credit, or
    • Accepted into the Admissions Partnership Program.
  2. If you are required to register under the Iowa Sex Offender Registry Law, Iowa Code Chapter 692A, you are not eligible to live on-campus.
  3. You may receive a disciplinary sanction that revokes your on-campus housing eligibility and terminates your contract if you are found responsible for violation of these terms, the DOR Conduct Policies, the ISU Dining Terms and Policies, or the policies in the ISU Policy Library.

D. Neighborhood Eligibility Requirements

  1. Age eligibility is determined as of September 1, 2020 for contracts that begin fall 2020; February 1, 2021 for contracts that begin spring 2021; and June 1, 2021 for contracts that begin summer 2021.
  2. Buchanan Hall, Geoffroy Hall, Richardson Court, Union Drive, and Wilson halls are available to all eligible students.
    • Following Recontracting, newly admitted students aged 19 and younger have priority for assignments.
  3. Wallace Hall, Frederiksen Court (Frederiksen), and University Village (UV) Apartments are available to all eligible Returning Students and eligible New Students aged 19 or older.
    • Floors 8-10 in Wallace Hall and building 22 in Frederiksen are reserved for graduate students and undergraduate students aged 21 or older.
  4. Schilletter Village (SV) Apartments are available to any eligible resident and their family members. Only one contract is permitted in each SV apartment and occupancy is limited to five individuals, to include no more than three school-aged children.
  5. Exceptions to Neighborhood Specific Eligibility
    • Athletes Due to team-living requirements and the need for break housing, members of specific ISU athletic teams, may receive permission to live in ISU owned/operated apartments regardless of age. Only coaches may request this and permission is granted to teams, not individuals.
    • Family – New Students 18 and under, may request permission, in writing, to live with an older family member in Frederiksen or UV. Permission is granted only so long as the family members live together.

E. Contract Dates

  1. Fall 2020 Check-In / Out Dates
    • Fall 2020 housing contracts begin August 16, 2020 for all on-campus residents.
    • The fall 2020 move-in process will take place August 3-16, 2020. When you will move in depends on where you live, whether or not you are a new or returning ISU student, and the time slot you select via the StarRez move-in registration form.
      • Time slots and dates are designed to allow for COVID-19 testing and a low number of people actively moving around in the building. The move-in groups and dates are as follows:
      • August 3-7, 2020 – New students assigned to the Residence Halls (Halls) except Eaton and Martin, and new families assigned to SV.
      • August 11-12, 2020 – New students assigned to all Halls, including Eaton and Martin, Frederiksen, UV, and SV.
      • August 10 and 13-16, 2020 – Returning students assigned to the Halls, Frederiksen, UV, and SV
    • Check-out at end of the fall semester
      • Residents WITH a spring 2021 contract are not required to checkout, but must vacate their assignment by 12:00 noon on Saturday, December 19, 2020 if they live in an area that closes for winter break.
      • At winter break, Buchanan, Geoffroy, Wallace, Wilson, Frederiksen and SUV remain open.All other Halls close for winter break. You must vacate, but you can leave your belongings in your room
      • Residents WITHOUT a spring 2021 contract are required to checkout as follows:
        • 12:00 noon, Saturday, December 19, 2020 – Non-graduating residents.
        • 7:00 p.m., Saturday, December 19, 2020 – Graduating residents.
    • Beginning Sunday, December 20, 2020, access and/or checkout will be regulated by the availability of staff. Access to a closed Hall during a scheduled vacation period, including summer, is allowed only through special arrangement with on-call staff. Access will result in a minimum $25 charge for each instance.
  2. Spring 2021 Check-In / Out Dates
    • All contracts begin Friday, January 8, 2021. New student check-in begins this same day in all Halls and Apartments. Returners can also return to all Halls this day.
    • Check-out at end of the spring semester
      • Residents WITH summer 2021 contracts will be emailed information about moving from their spring to their summer assignment. This transition is tentatively scheduled for May 9-13, 2021.
      • Residents WITHOUT a spring 2021 contract are required to checkout as follows:12:00 noon, Saturday, May 8, 2021 – Non-graduating residents.
      • 7:00 p.m., Saturday, May 8, 2021 – Graduating residents.

F. Early Arrival

  1. Fall Semester – The DOR offers Temporary Housing and Early Arrival on-campus housing to all ISU students prior to the start of the fall semester at a cost of $25 per day. With the exception of summer 2020 residents who transition to fall housing, everyone who receives keys to their fall assignment prior to their check-in date are Early Arrivals.
  2. Spring Semester – Early Arrival is prohibited at the start of the spring semester.

G. Late Arrival – The DOR may terminate your contract if you do not check-in to your assigned space by 5:00 p.m. on the first day of classes for any semester if you have not notified the DOR that you will arrive late. Cancellation penalties may apply.


A. Assessment

  1. Housing fees are assessed through the UBill. Failure to pay fees does not constitute cancellation of this contract.
  2. For contracts submitted prior to the contract begin date, your housing and dining fees are billed prior to the start of each term and begin to accrue on the contract begin date. Checking in after the contract begin date does not result in a reduction of any fees.
  3. For contracts submitted after the contract begin date, housing and dining fees are billed and begin to accrue at the time you are assigned.
  4. If you leave on-campus housing, housing and dining fees continue to accrue until the date that you complete a proper check out. Depending on your reason for departure, cancellation penalties may apply.
    • There is no refund of housing fees during the last 14 days of any term.

B. Rates

  1. Rates are submitted to the Board of Regents (BOR), State of Iowa, and are posted on the DOR Website in February/March. These rates are subject to change until they are approved by the BOR. The DOR website is updated once approved rates are available. The BOR may change the approved rates during the term of the contract by giving 30 days advance notice. If rates are increased, all impacted residents are notified via email. Residents have 30 days from the date of this email to cancel your contracts without penalty. BOR approval of the proposed rates is not considered a rate change.
  2. You are required to pay the rate associated with your assigned space. If you move to a new assignment with a different rate, prorated charges / credits are assessed to your UBill.
  3. Rates include the following:
    • Halls and Frederiksen – Rates include all utilities and the furnishings specified on the DOR website.
    • Frederiksen residents may use AccessPlus to contract for bedroom Ethernet service.
    • SUV – Rates include utilities except gas, and, in UV furnished apartments, the furnishings specified on the DOR website.
      • In SUV, gas service is required for the heating system, the water heater, and cooking.
      • After check-in, you have three business days to contact Alliant Utilities (1-800-255-4268) to have the gas service placed in your name. Failure to do so will result in the following, which will continue until the gas service has been placed in your name:
        • The monthly cost of your gas service will be placed on your UBill and
        • You will be assessed a $50 monthly, administration fee.
  4. SUV Private v. Shared Rates - In two-bedroom SUV apartments, non-family residents may contract as SHARED or PRIVATE (space permitting).
    • Residents in SHARED apartments agree to have a roommate, each paying half of the rental rate. Arrangements for shared payment of natural gas are decided by the residents. If only one resident is assigned, that resident pays all utility costs.
    • Residents in PRIVATE apartments do not have roommates and pay full rent and utilities.
      • Residents in PRIVATE units may request, in writing, a switch to SHARED by no later than July 15, 2020 for contracts that begin fall 2020; December 15, 2020 for contracts that begin spring 2021; and April 15, 2021 for contracts that begin summer 2021. After these deadlines, you may request a switch only if they have identified your own roommate. Rent is prorated and divided as of the date the second resident officially checks in.
  5. SUV Pet Apartments
    • Pet apartment rates are higher than non-pet apartments to cover the normal maintenance and cleaning associated with an apartment where pets are present. It does not cover excessive damage. The pet rate is charged in all pet apartments, regardless of pet ownership.
    • Regardless of pet ownership, if you select a SUV pet apartment you are required to contract as PRIVATE unless you are part of a roommate group. If one roommate moves out of a pet apartment, the apartment reverts to PRIVATE and remains so until the remaining resident identifies a new roommate.
  6. SUV Family Apartment Tuition
    • The rate for SUV family apartments includes Ames Community School District tuition. The DOR will pay tuition to the Ames Community School District for up to three school-aged, legally dependent children residing with any contracted resident in family housing.
      • School-aged is defined as attending kindergarten (including early-kindergarten) through grade 12.
    • To be eligible, children must be listed on the housing contract at the time it is submitted. You must notify the SUV Office, in writing, of any changes in child status that occur after the contract has been submitted.
    • Any tuition charges assessed to the DOR for dependent children not indicated on the contract or reported to the SUV Office, or for more than three children in one apartment, are charged to the UBill of the contracted resident.

C. Fees

  1. Abandoned Property – If you leave items in your assigned space/building following your checkout, you will be charged the actual cost of removal, storage and disposal of your personal property, with a minimum charge of $50.
  2. Access to a Closed Building – Access to a closed Hall during a scheduled vacation period, including summer, is allowed only through special arrangement with on-call staff. You will be charged a minimum $25 charge for each instance.
  3. Damages / Vandalism – You are responsible for the condition of your assigned space and associated common areas. Charges are assessed for areas kept in poor physical condition and requiring non-routine service from maintenance and custodial staffs. Residents are held equally responsible for damages / vandalism that cannot be attributed to a specific roommate or community member.
  4. Dues – In the Halls and Frederiksen, residents are assessed dues each year. These dues contribute to programming, upkeep of community owned equipment, and other community needs.
    • Hall residents are assessed $36 in dues each year. The breakdown is as follows:
      • Inter-Residence Hall Association (IRHA) = $15.00
      • House Cabinet = $10.00
      • Hall Council = $11.00
    • Frederiksen residents are assessed $7.00 in dues.
    • SUV residents are not assessed dues.
  5. Early Arrival – If you arrive prior to your official check-in, you are charged early arrival fees of $25 per day beginning the date you check-in and take possession of your keys, whether or not you actually begin living in the space.
  6. Improper Check-In / Check-Out
    • Check-in, checkout and assignment change procedures are posted on the DOR web site.
    • Failure to follow check-in procedures will result in a $50 charge.
    • Failure to follow check-out procedures and/or failure to check-out by the assigned deadline will result in continued accrual of housing and dining fees, a $50 improper check-out charge, lock change charges, and/or cleaning and maintenance charges.
  7. Key Replacement and Lock Change (VI.D.) – If you lose your keys or fail to return all keys issued to you when you checkout, all impacted locks being changed and replacement keys will be created, at your expense. Lock change costs are available on the DOR website.
  8. Lockouts (VI.D.) – In Frederiksen, there are no charges for lockouts occurring during office hours. After hours, residents are permitted one free after-hours lockout per contract period. There is a $25 charge for any additional after-hours lockouts.
  9. Prepayments – Newly admitted, undergraduate students are required to pay a $125 housing prepayment and one-time $10 non-refundable processing fee as part of their Admissions acceptance fee.
    • The prepayment is applied in January 2021 to spring housing fees. For contracts submitted after this date, the prepayment is applied at the same time housing fees are assessed.
    • Cancellation of the contract after the cancellation deadline may result in loss of the prepayment.

D. Appeal of Fees

  1. Fees – You may contest assessed fees, not including housing fees or cancellation penalties, according to the following process:
    • Once you have received notification of assessment, via an itemized email to your ISU account, you must email your appeal to housing@iastate.edu within 30 days.
      • Appeals should contain your full name, ISU ID number, room address, e-mail address, and rationale as to why you are not responsible for the charge(s). Any supporting materials must also be submitted at this time.
    • Your appeal and associated materials will be reviewed and a decision will be emailed to you within 15 business days.
    • All charges will remain on your UBill during the appeal process. Only in the event of a successful appeal, will a charge be removed or reduced. Any late fees or penalties accrued due to late or non-payment are your responsibility.
  2. Cancellation Penalties – You may appeal cancellation penalties according to the following process.
    • 1st Level Appeal – Coordinator of Administrative Services
      • Appeals must be emailed to housing@iastate.edu within 30 days of the penalty appearing on the UBill.
      • The appeal must contain your full name, ISU ID number, e-mail address, and rationale as to why you should not be held to the terms of the contract, the cancellation deadline, and/or the cancellation penalty. Documentation that supports / verifies your appeal rationale should also be submitted at this time.
      • Once all materials are received, the Coordinator of Administrative Services will review them and a decision is communicated via e-mail within 15 business days. In some instances, additional information may be requested, in which case, a decision may take longer.
      • If the first Level Appeal is denied, you may submit a second Level Appeal for additional consideration.
    • 2nd Level Appeal – Assistant Director of Administrative Services
      • Second Level Appeals must be emailed to housing@iastate.edu within five business days of receipt of the first Level decision.
      • This appeal must include everything from the first Level appeal along with any additional information / documentation.
      • Once all materials are submitted, the Assistant Director of Administrative Services will review them and a decision is communicated, in writing via e-mail, within 15 business days of appeal submission. The decision of the Assistant Director is final and may not be appealed.
    • The cancellation penalty will remain on your UBill during the appeal process. Only in the event of a successful appeal, will a charge be removed or reduced. Any late fees or penalties accrued due to late or non-payment are your responsibility.


A. ISU is committed to assuring that its programs are free from prohibited discrimination and harassment based upon race, ethnicity, sex, pregnancy, color, religion, national origin, physical or mental disability, age (40 and over), marital status, sexual orientation (including gender identity), status as a U.S. veteran (disabled, Vietnam or other), or any other status protected by ISU policy or local, state, or federal law.

B. Assignment Processes

  1. Returning Students use StarRez to select their own fall assignments during Recontracting.
    • During Recontracting, Returning Students can contract and select spaces up through April 15.
    • Returning students who contract after April 15 forfeit the priority that Recontracting provided. You will be required to submit preferences and your assignments are made during the New Student assignment process.
  2. New Student contracts become available in June of the preceding year (i.e. June 2019 for 2020-2021 contracts).
    • You can contract for housing as soon as you accept your offer of admission.
    • This contract is for any assigned space and not for a specific building/hall, house, apartment/room number, or roommate.
      • Assignments are made on a first-come, first-served basis. Priority is based on the date you finalize your contract in StarRez.
      • Assignments are based on the preferences indicated on your contract. A preference is a request, not a guarantee.You can change/update your preferences any time prior to May 1. Changing preferences does not affect contract priority.

C. Accommodations

  1. If you require specific housing to accommodate a medical issue or disability, you must complete the Housing Accommodations Request process outlined on the DOR website.
    • If you have other reasons for needing specific housing, contact the DOR as soon as possible.
  2. Assistance Animals – In addition to the Housing Accommodation Request process, if you are requesting an Assistance Animal, you must review the Animals in Residence policy and must submit an Animals in Residence Form and supporting documentation.
    • You must receive official, written, approval from the DOR before you can bring your Assistance Animal to campus. If you bring your Assistance Animals to campus prior to receiving official, written, approval you are in violation of the Animals in Residence policy and may be subject to disciplinary action.

D. Learning Communities and Theme Houses

  1. In locations where Residential Learning Communities or Theme Houses exist, students may be required to meet criteria (major, GPA, etc.) in order to be eligible to be assigned to that location. Once assigned, loss of eligibility may result in reassignment out of the Residential Learning Community or Theme House. A list of Residential Learning Communities and Theme Houses and their eligibility criteria is available on the DOR website.
    • In rare cases, exceptions are made to allow students to live in a Residential Learning Community or Theme House location for which they are not eligible. This exception is for one academic year only and the student will not be permitted to Recontract for that space.
  2. Allergen Awareness House – If you are assigned to the Allergen Awareness house, you are prohibited from bringing any animals, strongly scented items, specific foods, etc. into house common areas and/or your assigned space. A list of prohibited items is available on the DOR website.
    • At check-in, all Allergen Awareness house residents are required to sign a statement outlining personal liability and responsibility, acknowledging the danger of bringing prohibited items into the community, and agreeing that possessing prohibited items in the community may result in your removal from the house, disciplinary action, and/or termination of your housing contract.
  3. Substance Free Housing – Maple and Eaton Halls, and Lincoln, Palmer, Pennell, Lowe, and Stange Houses in Friley Hall are substance-free areas. Use of substances, including alcohol, tobacco, and illegal drugs, are prohibited to all students in these areas, regardless of age.
    • If you are found in violation of policies in substance free communities you may be relocated or have your housing contract terminated, in which case you is responsible for all applicable penalties as of the date of termination.

E. Assignment Changes

  1. The DOR may alter your assigned space due to compliance with the American Disabilities Act (ADA), disciplinary reasons, emergency, renovation or closing of facilities, consolidation of vacancies, unavailability of space, roommate incompatibility, or any other reason determined by the DOR to be of benefit to you or ISU.
  2. Under no circumstances will the DOR move one resident at the request of another.
  3. Having keys to more than one room/apartment, except while in the process of conducting an assignment change is prohibited.
  4. During assignment change processes, you may use StarRez to change your assigned space to any available on-campus location for which you are eligible. There is no penalty for changing to a different on-campus assignment.
    • If you have a family contract and wish to change to a different SV family apartment, you must email housing@iastate.edu.
  5. For changes during the semester, once a new assignment has been selected, you must wait until 12:00 noon the following business day before you can to obtain keys to the new space.
    • You must complete your change within 72 hours of receiving your new keys. Failure to do so may result in loss of the new assignment and/or improper check out/in charges.
  6. For changes reserved for a future semester, check-in/out information and deadlines will be communicated by the DOR via email and on the DOR website. Failure to follow provided instructions may result in release of the reservation and administrative charges.
  7. You are only permitted to possess keys to the space you are assigned to in StarRez. Within suites or apartments, bedroom changes must be initiated using StarRez.
  8. If you change assignments, you are required to pay the (prorated) rate of the new assignment.
  9. Following an assignment change, you are responsible for the meal plan requirements associated with the new assignment.
    • If a meal plan is required in the new area, you have seven days to select a plan in StarRez. Otherwise, you will be given the Cardinal Plan.
    • If a meal plan is optional in the new area, you have seven days to cancel your required plan. You must keep any Dining Dollars (DD) and/or meal blocks that have already been issued.

F. Roommates

  1. New Roommate Notification – When a new resident selects or is assigned to a vacant space, when possible, the DOR will notify, via email, any current residents of the assigned space.
  2. Accommodating a Roommate
    • If you have a vacancy in your assigned space, you must keep the vacancy ready for a new roommate at all times. A clean, clear and equitable amount of space must be available, including bed, closet, desk, and floor space. In locations with bathrooms and/or kitchens, this includes shelves, cupboards, counters, and appliances.
    • If you do not maintain the vacant space in your assignment clean and available, or you refuse to accept a new roommate, based on occupancy levels, the following will occur:
      • Your assigned space may be converted to a Double as Single or Private Apartment retroactive to the start of the contract or to the date the vacancy occurred (whichever came first). You will be responsible for paying the additional fees associated with that assignment status. This status will remain effective until such time that you find your own roommate.
      • Your contract may be terminated, in which case you will be responsible for all applicable penalties.
  3. Assistance Animals – If your roommate has an Assistance Animal, you are expected to treat the Assistance Animal with respect, but you are not required to care for the animal and are not required to be tolerant of an animal’s poor behavior.
    • Should a roommate dispute arise regarding an Assistance Animal, you will be asked to participate in mediation to resolve differences. If differences cannot be resolved, one or all of the residents will be required to relocate.


A. Termination Reasons

  1. Term / Policy Violation – The DOR may terminate your contract at any time for violation of the terms, violation of DOR or ISU policy, or if your behavior is determined by the Dean of Students (or designee) to be unfit or unsafe for the on-campus community. If the DOR terminates your contract due to term or policy violation, you are responsible for applicable penalties.
  2. No Show – The DOR may terminate your contract if you do not check-in to your assigned space by 5:00 p.m. on the first day of classes and you have not notified the DOR that you will arrive late. If you are enrolled, you will be responsible for all applicable penalties. If you are not enroll, penalties are the same as if you had withdrawn.
  3. Loss of Eligibility – The DOR will terminate your contract if you become ineligible to live on-campus. You are responsible for all applicable cancellation penalties.

B. Termination after Check-In

  1. If contract termination occurs prior to check-in, you will not be permitted to check-in.
  2. If contract termination occurs after you have checked-in, the DOR will notify you via email/campus mail. You must properly checkout of your space by the deadline in the notification. Failure to check-out by the deadline will result in the following:
    • All locks to which you have keys are changed, at your expense, and all electronic building access is revoked.
    • You will be charged a $50 improper checkout fee. You may also be charged for cleaning, maintenance, or damage.
    • Your belongings will be considered abandoned and will be handled accordingly.



  1. To ensure proper submission and to receive written confirmation, you must use StarRez to cancel your contract.
    • If StarRez is not available, you may email housing@iastate.edu, for alternate cancellation methods.
  2. If you have checked-in, cancelling in StarRez does not automatically cancel your contract. You must also complete a proper checkout.
    • Housing and dining fees will continue to accrue until you officially checkout. Failure to properly checkout will also result in a $50 improper checkout charge, lock/key charges, and/ or cleaning, damage, and maintenance charges.

B. Deadlines

  1. Contract cancellations or termination on or before the following dates can be done without penalty.
    • If your contract begins the fall 2020 semester, including if you are on fall waiver, the cancellation deadline is August 17, 2020 for both New and Returning Students.
    • If your contract begins the spring 2021 semester, the cancellation deadline is November 1, 2020. This deadline does not apply to residents who lived on campus or were on waiver for the fall semester.
    • If you submit a contract after the standard cancellation deadline has passed you will have fourteen days from the date your contract is received to cancel without penalty.

C. Penalties

  1. If you cancel your contract after the deadlines and remain enrolled at ISU, you will incur the following penalties:
    • 50% of the remaining fall and spring value of your current housing assignment. If you are unassigned, you will be assessed 50% of a Wilson double room.
    • 80% of the remaining fall and spring value of your current meal plan and non-refundable issuance of all DD. If you are in a meal plan required area, but have not selected a plan, you will be assessed 80% of a Cardinal Plan, or:
      • You can keep your meal plan. If you subsequently cancel your plan during the contract period, you will be charged the penalty.
      • You can change to the Silver Plan, but you will be required to maintain this plan for the remainder of the contract.
    • The $125 prepayment will be forfeited if you were required to pay it that academic year.
  2. Subsequent actions during the contract term are not grounds for a change in cancellation penalty.

D. Penalty Exceptions

  1. In the following situations, you may qualify for an exception to or reduction of cancellation penalties.
Cancel ReasonMaterials RequiredHousing PenaltyPrepayment (if any)Dining Penalty
Academic Dismissal, Transfer, or WithdrawalThe DOR will verify enrollment status at the start of the following semester. If you re-enroll the same semester for which you cancelled, you will incur penalties based upon your original date of cancellation.0%, if verified.Forfeited0%, if verified.
FinancialYou must appeal and submit documentation that verifies a significant, unforeseen, and uncontrollable decline in your financial status since the cancellation deadline has passed0%, if approved.Refunded, if approved.0%, if approved. Unused meals refunded. No refund of DD.
GraduationYou must cancel in StarRez to notify the DOR of your intent to graduate in December. Graduation is verified by DOR in January. If you remain in housing after graduation, you forfeit your graduation status for the remainder of the contract.0%, if verified.Refunded, if verified.0%, if verified. No refund of fall DD/meals.
MedicalYou must appeal and submit documentation that verifies a medical issue that cannot be accommodated in on-campus housing. DOR may request clarifying information or seek opinion from the Thielen Student Health Center.0%, if approved.Refunded, if verified.0% if approved. Unused meals and DD refunded ONLY if issue is dietary.

E. Waivers – Contract waivers are available for military deployment and the following ISU approved, for-credit opportunities located outside the city of Ames, IA: academic requirement, student teaching, cooperative program, internship, or study abroad.

  1. You must submit a Waiver Form, available on the DOR website. If verified, cancellation penalties are applied as follows:
    • 50% Penalty – Waived ONLY FOR THE SEMESTER(s) YOU ARE AWAY. Fall only waivers are required to return to housing for the spring semester. Failure to do so will result in a 50% penalty charge.
    • Dining – Refunded ONLY FOR THE SEMESTER(s) YOU ARE AWAY. There is no refund of fall DD/meals for spring only waivers.
    • Prepayment – Refunded (if paid) for full academic year and spring semester waivers only.
  2. While on waiver, you may retain your assigned space by paying for the space during your absence. You are otherwise not guaranteed that space upon your return.

F. Assumptions – Frederiksen and SUV residents may avoid penalties by finding a non-contracted, eligible student to assume their contracts.

  1. The cancelling resident is released from the contract once the assuming student submits a contract. At that time, the new resident becomes responsible for all of the contract terms. The following conditions apply:
    • You must notify the DOR, PRIOR TO CANCELLATION, of your intention to find someone to assume your contract. Once you cancel your contract, you forfeit the assumption option.
    • Prior to move-in, you have until the first day of classes to complete an assumption. Otherwise, you must check-in or cancel your contract and be charged the cancellation penalty.
    • The DOR assumes no responsibility for finding someone to assume your contract. However, you can submit a flyer (template on-line) to housing@iastate.edu that we will post in our office and on the DOR website.
  2. In Frederiksen, the resident assuming the contract must be the same gender as the remaining residents. In SUV SHARED apartments, the resident assuming the contract must be the same gender as the remaining resident, unless the remaining resident emails housing@iastate.edu agreeing to accept a roommate of a different gender.


A. Abandoned Property

  1. ISU, the DOR, and its agents assume no liability for items that are left in DOR facilities.
  2. The placement of personal items, including DOR-provided student room/apartment furnishings, is prohibited in hallways, house dens, computer labs, lobbies, lounges, stairwells, elevators, SV basements, etc.
  3. Personal property left in common areas or in rooms/apartments following checkout will be removed from the premises. Items that are perishable, moldy, wet, or in poor condition will be discarded. All other items will be kept for 30 days from the date of checkout. At the end of 30 days, unclaimed items will be discarded, donated or sent to ISU Asset Recovery.
    • Determination of item condition and method of disposal are at the discretion of ISU staff.
    • You will be charged the actual cost of removal, storage and disposal of your personal property, with a minimum charge of $50.
  4. Unclaimed clothing items left in DOR laundry facilities will be placed in a marked container in the laundry room. At the end of each semester, DOR staff will collect unclaimed items from the marked containers, with the exception of underwear, socks, and pillows, and will send them to ISU Asset Recovery. Underwear, socks and pillows will be disposed of.
  5. Bicycles/bicycle parts that are considered abandoned or improperly parked will be removed. This includes all bicycles/bicycle parts left parked in DOR racks following checkout at the end of the spring semester. If necessary to remove the bicycles bicycle parts, locking devices will be cut. Once removed, the bicycles/bicycle parts will be sent to Asset Recovery for sale/disposal.

B. Animals In Residence

  1. Animals, including visiting animals, are prohibited in on-campus housing with the following exceptions:
    • Fish – Non-dangerous fish are permitted in all Halls and apartments, limited to one aquarium with appropriate equipment, per contracted resident.
      • Documentation and prior approval are not required all fish.
      • The maximum aquarium capacity allowed is 30 gallons per room.
      • Aquarium gravel must not be disposed in toilets or drains.
  2. Pet – Any animal kept for ordinary companionship.
    • Documentation and prior approval are required for all pets.
    • Pets are permitted ONLY in UV buildings 121 – 125 and 145 – 163 and SV buildings 11 – 16.
    • A maximum of two pets are permitted per apartment.
  3. Service Animal: A dog or miniature horse that is trained, or in the process of being trained under the auspices of a recognized training program, to do specific work or perform tasks for the benefit of a person with a disability. The specific work or tasks performed by the service animal for the benefit of the individual must be directly related to the individual´s disability.
    • Documentation and prior approval are required for all Service Animals.
    • Only one Service Animal is permitted per resident and, generally, only one Service Animal is assigned per housing unit.
    • Service Animals are generally permitted to accompany people with disabilities in all facilities where members of the public, students, staff, and faculty are allowed to go.
      • A Service Animal’s access to certain areas on campus may need to be limited should the presence of the Service Animal’s create an undue hardship to ISU.
  4. Emotional Support Animals (ESA): Animals providing support, well-being, or comfort that mitigates one or more diagnosed symptoms or effects of a disability.
    • Documentation and prior approval are required for all Emotional Support Animals.
    • Only one ESA is permitted per resident and, generally, only one ESA is assigned per housing unit.
    • Approved ESAs may accompany their owner to any location within the owner’s assigned residence to which the owner has access.
      • ESAs are not permitted inside other ISU buildings (e.g. libraries, academic buildings, classrooms, labs, etc.).
  5. Documentation Requirements
    • Documentation and approval are required for all animals before the animal can be brought to campus.
      • To allow time for documentation review and roommate notification (if needed) all documentation must be submitted 30 days prior to the time the resident intends to bring the animal to campus.
      • If you are found with an animal on-campus prior to receiving approval, you will be required to remove the animal from campus immediately and you may face disciplinary action.
    • The following items must be submitted for all animals:
      • A completed Animals in Residence form;
      • A clear and recent photograph of the animal; and
      • Written verification from a veterinarian that the animal is in good health and has received all necessary vaccinations required in the state of Iowa.Dogs and cats must have been vaccinated for Rabies before they will be permitted into campus housing. Very young puppies and kittens who are not yet old enough to be vaccinated for Rabies are therefore not permitted in housing.
    • Residents requesting to bring a Service Animal or ESA into on-campus housing must also must follow the guidelines set forth in the Housing Accommodation process.
  6. Prohibited Animals
    • Animals prohibited by the City of Ames Municipal Code are not permitted in residence.
      • Any wolf-mix dog is considered a wolf and is therefore prohibited as a non-domestic animal.
    • All animals are prohibited in the Allergen Alert House, located in Martin Coov-Lace.
    • Some ISU facilities, or areas within facilities, are not safe for animals. ISU may impose necessary and legitimate health or safety requirements on the presence of animals in these locations.
    • ISU may require an animal be removed, temporarily or permanently, from any of its facilities if:
      • the animal is out of control and the owner does not take effective action to control it;
      • the animal is not housebroken;
      • the animal is unhealthy, neglected, abused, or poorly cared for;
      • the animal is infested with fleas, ticks, or other pests;
      • the animal is loose in or around ISU facilities;
      • the animal poses a direct threat to the health or safety of others; or
      • the animal’s behavior is unreasonably disruptive to others, such as barking/whining/squawking, destroying property, etc.
  7. Owner Responsibility
    • Owners must abide by current city, county, and state ordinances, laws, and regulations pertaining to licensing, vaccination, and other requirements for animals. It is your responsibility to become familiar with, know, and understand these ordinances, laws and regulations.
      • Animals must display CURRENT identification and vaccination tags at all times.
    • It is encouraged that all dogs go through obedience training.
    • Owners must maintain control of their animal at all times.
      • All animals must be restrained through use of a harness, leash, or other tether, or confined in a cage/carrier/crate whenever the animal is outside of the owner’s on-campus assigned space.
        • If restraint with a harness, leash, or other tether would interfere with a Service Animal’s performance or is impractical for the individuals with the disability, a restraint may not be required. However, the individual must be able to control the Service Animal by other means such as voice controls or signals.
      • Animals may not be left in housing overnight to be cared for by someone other than the owner. If the owner intends to be absent from their residence overnight or longer, the owner must take the animal with them.
      • When the owner is absent from their assignment for short periods, such as class, the animal must be restricted to the owner’s assigned bedroom. If the owner is in a shared bedroom, the animal must be restrained in a cage/carrier/crate.
      • Loose animals are subject to capture and confinement (by ISU Police, Ames Police, or Ames Animal Control Services) and immediate removal from ISU housing.
      • The owner will take all reasonable precautions to protect the property of ISU and the residents. All liability for the animal’s actions (bites, scratches, damages to property, nuisance barking etc.) is the responsibility of the owner. If an animal attacks/bites anyone, it is subject to immediate removal from the community.
    • Owners are required to ensure the animal is well cared for at all times. Any evidence of mistreatment or abuse may result in immediate removal of the animal and/or disciplinary action for the owner.
      • Roommates are not responsible for the care or maintenance of their roommate’s animal.
    • Owners are responsible for ensuring their animals are house trained prior to bringing the animal into residence.
      • Cats must be litter trained and dogs are to be taken outdoors, to a grassy area, for urination/defecation.
      • Cleanup of animal feces must occur IMMEDIATELY. Owners must remove feces from ISU property/grounds, dispose of it in a plastic bag, and then place that bag in outside garbage dumpsters.
      • Cat litter, small animal bedding, etc. must be bagged and disposed of in outside garbage dumpsters.
    • Residential laundry rooms are not to be used for cleaning animal bedding or clothing. Owners wishing to wash these items should visit a commercial laundry facility off-campus or take the items home.
    • The DOR maintains the right to conduct inspections for fleas, ticks, or other pests. If any are found, the space will be treated – at the owner’s expense – using approved fumigation services by an ISU-approved pest control service.
      • The owner will be required to remove the animal from residence and will not be permitted to bring the animal back until such time that they have submitted written verification that the animal has been treated and is pest free.
    • The owner will be responsible for any damage caused by the animal to ISU property. Any charges related to damage by the animal will be applied to the owner’s UBill.

C. Assignment Use

  1. Only you and your assigned roommate(s) are permitted to live in your room.
    • Residents may have infants, minor children, and relatives live with them only in those SUV apartments specifically designated as Family housing.
  2. You are not permitted to sublet or give your assigned space to any other person.
  3. You may not use your assigned space, ISU email, or campus mailbox for business or commercial purpose and/or selling of products.
  4. Room personalization/modifications may be made according to the guidelines published on the DOR website.

D. Building Access and Keys

  1. All Halls and Frederiksen have hours where building exterior doors are locked. During these times, you may only enter using the card access issue to you.
  2. You are responsible for all keys and access cards issued to you.
    • You may not give your keys or access card to another individual to use.
    • You may not have duplicate keys or access cards made.
    • If you lose your ISUCard, notify your CA or hall desk/apartment community office immediately.
      • You may use AccessPlus to deactivate your ISUCard at any time.
  3. Only the DOR has authority to change or install locks in ISU operated/owned housing. You may not disable or install a lock on any door.
    • You may visit your Hall desk/apartment community office at any time to request a lock change. Depending on the circumstances, if you request a lock change when the maintenance staff is not working there will be overtime charges in addition to the lock and key charges.
    • If you damage or misplace your keys or access card:
      • In the Halls, you can contact a CA for your building or visit the Hall desk to receive a loaner key.
      • In Frederiksen and SUV, during regular office hours, you may visit your apartment community office for assistance. There are no charges for lockouts occurring during office hours.In SUV, when the office is closed you may contact the CA on call for assistance.
      • In Frederiksen, when the office is closed you may contact the CA on call for assistance. You are permitted one free after-hours lockout during a contract period. You will be charged $25 for all additional after-hours.
    • All loaner keys must be returned within seven days or a lock change will be ordered.

E. Community Care and Upkeep

  1. Assigned Space
    • In the Halls, you are responsible for maintaining cleanliness, sanitary conditions, and safety conditions of your room/suite, including MicroFridges in Wallace and Wilson, common living areas, and private bathrooms.
    • In Frederiksen and SUV, you are responsible for maintaining cleanliness, sanitary conditions, and safety conditions of your apartments, including bathrooms, bedrooms, common living areas, kitchens, and appliances.
    • You are responsible for the care and condition of all furniture provided to you in your Hall room/apartment.
      • ISU-owned furniture may not be relocated from one resident assignment to another.
      • The feet/legs/bottoms of all furniture must remain on the floor at all times and may not be stacked or raised onto platforms.
      • Upon checkout, all ISU provided furniture must be returned to its original location and condition (i.e. beds must be re-lofted). The cost of missing or broken furniture will be charged at the full replacement rate.
  2. Common Areas
    • Residents are collectively responsible for the conditions of common areas and may be charged for non-routine service from maintenance and custodial staffs. This includes removal of personal trash; vomit and debris in hallways, dens and bathrooms; and moving furniture back to its original location.
    • ISU-owned furniture may not be removed from common areas to be used in resident rooms/apartments.
    • You will be held responsible for damages to DOR property that is caused by you or your guest(s). Willful destruction or defacing of ISU, private, or public property is prohibited. If you are found responsible for damage to property, you may receive sanctions, as well as charges for replacement or repair of the damaged property. A list of common damages and associated charges is available on the DOR web site.
    • In the event of damages to any part of a building, including furnishings, the DOR reserves the right to assess students’ UBills for replacement/repair costs. Prior to billing, the DOR will notify you of its intent to assess charges and will make reasonable attempts to identify the person(s) responsible for the damage.
      • If the responsible person(s) is identified, only those individuals will be assessed the cost of the damages to their UBills.
        • You are encouraged to report vandalism and any information that could help identify the responsible persons.
      • In the Halls, if the responsible person(s) cannot be identified, charges will be assessed as follows:If the damage is limited to a particular House and the cost of the damage is less than the balance of the House account, the charge will be assessed to the House account. If the damage costs exceed the available House balance, the charge will be split and assessed to the Ubills of individual House members.
      • If the damage is in the common area of a building not associated with a particular House, the charge will be split and assessed to the UBills of all building residents.
    • In Frederiksen and SUV, if the responsible person(s) cannot be identified, charges will be assessed to the UBills of residents in the impacted apartment/building.
  3. Sprinklers – If you set off a sprinkler, whether accidentally or intentionally, you will be responsible for all costs associated with the incident, including any damage caused as a result.

F. Data Usage – By submitting a contract, you grant the DOR access to your ISU student records to determine eligibility for on-campus housing and for other legitimate business purposes associated with residing in on-campus housing.

  1. The DOR will share your contact information with others as follows:
    • Your name, age, major, and ISU email is made available to assigned roommates/housemates.
    • Your ISU email address is provided to Mediacom to grant access to the “TV Everywhere” service.
  2. If you who do not want your information to be shared as indicated above you can email housing@iastate.edu.

G. Dining Terms and Conditions - It is your responsibility to become familiar with the ISU Dining Contract Terms and Conditions.

  1. Residential Meal Plan Requirements – During the academic year, if you are assigned to Buchanan Hall, Geoffroy Hall, Richardson Court, or Union Drive you are required to contract for a meal plan. If you do not select a plan, you will be given the Cardinal Plan.
    • Meal plan participation is not required during the summer term regardless of assignment
  2. Meal Plans – A complete listing of meal plans and rates is available on the ISU Dining website. Changes in ISU Dining / Meal Plans are not considered a breach of this contract or a basis for cancellation.

H. Lead Paint Disclosure

  1. Housing built before 1978 may contain lead-based paint. Lead from paint, paint chips, and dust can pose health hazards if not taken care of properly. Lead exposure is especially harmful to young children and pregnant women. Before renting pre-1978 housing, landlords must disclose the presence of known lead-based paint and lead-based paint hazards in the dwelling. Tenants must also receive access to a federally approved pamphlet on lead poisoning prevention. The pamphlet may be viewed at http://www.hud.gov/offices/lead/library/enforcement/pyf_eng.pdf.
  2. The ISU recognizes that any housing built prior to 1978 may contain lead-based paint and/or lead-based paint hazards. By accepting this contract, you are affirming that you have reviewed the pamphlet “Protect Your Family from Lead in Your Home”. All SUV housing, including guest housing, was built before 1978.

I. Liability for Personal Property or Injury

  1. Although ISU will make all reasonable efforts to protect your property, neither the ISU nor the DOR is in any way liable for the loss or theft of, or damage to, any property belonging to you or for injuries sustained by you, your roommate(s), or your guests.
    • The ISU is not responsible for damage or injury that may be sustained by you due to breakage, leakage, or obstruction of pipes, and from other latent defects not known to the ISU.
    • ISU does not carry insurance on you or your property. You are encouraged to review any existing homeowner’s insurance policies for coverage or to carry your own Renters Insurance.

J. Lofting / Bunking Requirements and Liability

  1. The DOR provides lofted beds in all Hall rooms and the majority of Frederiksen apartments.
    • You may maintain your bed as lofted or you can, on your own, unloft or bunk your bed.
      • Your bed must be returned to its’ lofted state at the time you checkout.
    • You are required to sign a waiver of liability agreement at the time you check-in.
    • You are not permitted to substitute your own personal loft.
  2. If you live in a Frederiksen apartment where a captain’s bed or unlofted bed is provided, lofted beds are not available and you are not permitted to substitute your own personal loft.
  3. If you choose to keep your bed lofted or to bunk your bed, you must follow these minimum standards.
    • All parts of the bed and mattress, not including the side rail, must be 24 inches from any smoke detector or sprinkler head.
    • The loft/bunk must be freestanding and not attached to any wall, ceiling, or furniture.
    • You must use a DOR provided ladder – either installed as part of the bed end or freestanding – to access your loft/top bunk. Other furniture may not be used for this purpose.
    • You must use a DOR provided side rail designed to prevent you from rolling out of the bed. The top of the side rail must be 5 inches above the top of the mattress;
    • You are not permitted to position your bed in a way that:
      • Restricts exit from any portion of the room or provides less than 22 inches of space for exiting.
      • Prevents the room door from opening fully, or
      • Creates a safety hazard to persons walking around the room.

K. Missing Persons

  1. If ISU staff has sufficient cause to believe a student is missing, they will notify the ISU Police. For the purpose of this policy, a student is considered missing when the student’s whereabouts are unknown (and unexplained) for a period of time that would be unusual, suspicious or of concern by people familiar with the students plans, habits or routines.
    • After investigating, if it is determined the student has been missing for more than 24 hours the ISU Police will contact the student’s emergency contact, or confidentially identified individual, no later than 24 hours after the student is determined to be missing.
    • If the student is under the age of 19, the custodial parent will be notified.
  2. At the time that a student initially registers for classes or is accepted as a resident in ISU housing, the student will be given an opportunity to designate an emergency contact in the event the student is missing. This information can be updated at any time by the student.
    • Students will be provided confidential means to designate such individuals and to update their designations using the Emergency Contact Information page in AccessPlus which contains a special section for students to provide missing person contact information. This confidential contact information will be accessible to authorized campus officials and law enforcement and will not be disclosed outside of the missing person investigation.

L. Room/Apartment Entry

  1. While your desire for privacy is respected, the DOR may exercise the reasonable, restrained, contractual right of entry by authorized staff members without violating your fundamental privacy rights. Authorized staff members or their agents who may enter your assigned space include all DOR staff and ISU Police. Unauthorized individuals will not be permitted to enter your assigned space unless you are present and/or give your consent.
  2. Whenever possible, you will be notified via email at least 24 hours before staff will enter your assigned space. The reason for entry will be listed in the email. If you submit a service request, your request is your notification and entry may occur at any time following the request.
    • You may not refuse entry to DOR staff or their designees following notification of planned entry.
  3. Discretion will be used by all staff conducting entry. Before entering using a key, staff will knock, announce themselves and provide sufficient opportunity for you to open the door. If no response is received, your assigned space may be entered.
  4. The contents of closed wardrobes, closets, desks or dresser drawers, trunks, luggage, etc., will not be inspected. If noticed during entry, the presence of any illegal materials (e.g., drugs) or items that pose an immediate danger to health or safety will be communicated to appropriate staff to arrange for removal. You will receive written notification of this action.
  5. Rooms/apartments may be entered under the following conditions:
    • To manage an emergency in which imminent danger to life, safety, health, or property is reasonably feared. The DOR retains the authority to determine what constitutes an emergency. In the event of emergency, entry in to your assigned space may be made without prior notification. You may not refuse entry to DOR staff or their designees.
    • To provide service or conduct inspection for the purposes of cleaning, maintenance, pest treatment, etc.
    • To conduct safety inspections or to ensure that proper closing procedures have been followed in buildings that close during break periods.
    • To aid in the evacuation of a building during a fire alarm or drill.
    • To maintain an environment that facilitates the scholarship of other, including, but not limited to: turning off an alarm, audio system, television, or any other unattended item or animal that is causing a disturbance.
    • To assess instances in which you may have permanently vacated or abandoned their space.
    • When notified that an unauthorized animal is present or, where an authorized animal is present, to review facility conditions, to verify the number of animals present, and to assess the welfare/living conditions of the animal(s).
  6. You will receive summary notification regarding the entry of your assigned space following maintenance visits and/or any unannounced entry by DOR staff.
  7. Search Warrants – AN ISU official may not consent to the search of your assigned space by the police or other government officials unless they have a legal search warrant. This policy is intended to serve as a basis for management operation in an area that requires a delicate balance between constitutional rights and group welfare. This policy will serve as a guide, but effective implementation depends upon the good judgment of all parties involved.

M. Surveillance Cameras in Residential Facilities:

  1. The DOR may utilize video surveillance cameras, including concealed cameras, to monitor the public common areas of DOR housing facilities. The purpose of these video surveillance cameras is to enhance the safety and security of students, employees, and property. DOR respects the privacy of community members and is sensitive to balancing that privacy with the safety and security needs on campus.
  2. Surveillance cameras in DOR facilities will not monitor areas where there is a reasonable expectation of privacy, except pursuant to a lawfully executed warrant.
  3. Viewing of video surveillance camera footage will be conducted by authorized personnel with a legitimate need to do so.

N. Technology Use

  1. Excessive Usage – To ensure equitable internet access/availability for all residents, the DOR monitors bandwidth usage on Residential Networks. If your bandwidth usage exceeds reasonable limits, you will be contacted and asked to reduce your usage.
  2. Wireless Routers
    • In the Halls and Frederiksen, due to Residential Network signal interference, you are not permitted to set up your own wireless router. If a wireless router is tracked to your IP address, you will be contacted and asked to disable your wireless radio. If you already own a wireless router and prefer to keep your router for Ethernet networking, disable your wireless radio. Consult the manufacturer of your router for directions.
    • In SUV, wireless routers are permitted.
  3. Suspension of Service
    • Failure to comply with requests to lower usage or disable a wireless radio will result in suspension of your access to Residential Networks. You will be charged a $50 reconnect fee to reestablish access.
    • In the event you are suspected/found to be in violation of federal copyright law due to illegal downloads, network service will be indefinitely suspended. Service will be reinstated at the discretion of the DOR Administrative Services office.
  4. Mediacom Internet Usage
    • In SUV, internet service is provided by Mediacom and all residents are required to comply with Mediacom’s “Residential Acceptable Use Policy” (https://mediacomcable.com/legal/acceptable-use-policy/).
    • Mediacom takes this policy very seriously.
    • Following three violations of this policy, Mediacom with suspend internet service to the offending apartment.
      • Residents may email the DOR Administrative Services office at housing@iastate.edu to appeal that service be restored.
      • Service will be reinstated at the discretion of the DOR Administrative Services office.
    • If service is restored following the initial suspension, service will be suspended again if any violation occurs.
      • Following this suspension, service will not be restored to the offending apartment until the current residents move out.


As the Department of Residence (DOR) welcomes residents back to campus for the 2020-21 academic year, we know COVID-19 related health and safety standards will be needed to help protect our community. Acknowledging that these precautions will change the traditional residential life experience here at ISU, DOR is issuing this Addendum to the 2020-21 On-Campus Housing Contract to provide students with detail about these shared obligations and what to expect in the coming year. Please take time to review this information. By choosing to live on-campus, residents acknowledge and agree to abide by all DOR expectations for the well-being of the community. For these reasons, residents should carefully assess their own health and safety, and carefully read and understand the expectations and provisions in this document before signing it and agreeing to live in DOR housing.

The COVID-19 Public Health Emergency Addendum terms and conditions listed below are incorporated into the 2020-21 On-Campus Housing Contract and apply to all DOR residents:

A. Elevated Risk of Exposure: ISU and the DOR is committed to maintaining a healthy and safe residential environment during the COVID-19 pandemic. Although the DOR is implementing CDC, Iowa Department of Public Health, and other state, federal, and local health expert guidance on community living, residing in communal living environments and living with a roommate or among other residents involves risk of contracting infectious disease, including COVID-19. By choosing to live on-campus, residents acknowledge and understand the risk of possible exposure to and illness from infectious diseases, including COVID-19. Iowa State University and DOR is not and will not be liable for any public health threat to which a student or visitor may be exposed, including but not limited to the transmission of any infectious disease such as COVID-19.

B. Adhere to All Public Health and Safety Requirements: All members of the DOR housing community are required to comply with the public health and safety requirements adopted by the university and DOR. These requirements are informed by important regulations, proclamations, and guidance issued by federal, state, and local public health agencies, including the CDC and the Iowa Department of Public Health. These requirements are subject to change based on updated guidance from public health agencies and will include, but are not limited to, required wearing of face coverings, required physical distancing measures, limitations on mass gatherings, required COVID-19 diagnostic and trace testing (including before or upon arrival to campus as directed by DOR), required cleaning and sanitizing protocols, limitations on guests within DOR facilities, and isolation / quarantine requirements. DOR will update residents with timely information about specific health and safety guidance and updated requirements via official DOR email. Adherence to the health and safety requirements applies to all residents, staff, and visitors of DOR facilities. Residents are prohibited from creating a health or safety hazard within DOR housing facilities and the university and DOR may require a resident to vacate DOR housing if their continued presence poses a health or safety risk to another resident or the broader campus community.

C. Testing: The university has developed a COVID-19 testing program for students, faculty, and staff. ISU’s Thielen Student Health Center (TSHC), working with other expertise in the community and on campus, will put in place contact tracing measures to help identify and resolve possible exposure. These efforts will be done in collaboration with our county and state public health partners. The plans for COVID-19 testing are subject to change based on the availability of testing supplies and the development of additional testing protocols as approved by the Iowa Department of Public Health and the CDC. DOR residents will be subject to required COVID-19 testing at the direction of the TSHC or other public health official. Depending on the availability of testing supplies, testing will be required of DOR residents before they move in to university housing. On-going testing after move-in may be required at the direction of TSHC or other public health official based on individual symptoms or other indications of COVID-19 exposure.

D. Isolation / Quarantine: At any time, the university and DOR may require a DOR resident to vacate their assigned room and enter and remain in isolation for public health emergency reasons, including COVID-19 symptoms, testing, exposure or expected exposure. Required isolation will be based on the direction of TSHC. Residents who are required to isolate will be assigned to a designated residential space (or in appropriate circumstances the resident may identify an alternative off-campus space). It is necessary that these residents remain in isolation until isolation is deemed unnecessary by TSHC. Generally, required isolation will not extend for more than 14 days. For proper containment and quarantine, residents in necessary isolation will only be permitted in the designated room space. DOR will facilitate living and dining arrangements for residents in necessary isolation. Residents are required to comply with requests from DOR to temporarily vacate their assigned room due to COVID-19 or other public health emergencies and failure to do so is a violation of this contract and may subject a student to emergency removal from their assigned room and/or termination of their contract. A temporary isolation requirement from DOR does not constitute a termination of a resident’s contract.

E. Physical Distancing Efforts: DOR residents are required to comply with all physical distancing requirements and related efforts to limit the number of persons in specific spaces and facilities. Such efforts may include, but are not limited to, the relocation of residents to alternative housing. Relocation necessary because of COVID-19 or other public health emergency does not constitute a termination of a resident’s housing contract. In the event DOR must relocate students due to public health concerns for an extended period and alternative housing is not available, DOR may offer impacted students fair and reasonable reimbursement as appropriate and based on information available at that time.

F. Not All Amenities and Spaces Will Be Available: Due to the public health emergency and based on public health guidance designed to reduce the risk of disease transmission, not all DOR amenities and spaces will be available and open to residents. Such limitations and restrictions may include, but are not limited to: front desks may not be open in all facilities or during normal hours; appliances, utensils, and kitchenware in common kitchen spaces may not be available; other common/shared spaces may be closed or use of such space may be limited; water fountains may not be available or their use may be limited; certain bathroom facilities may be closed or use may be limited; and recreation equipment may be unavailable or use of such equipment may be limited.

G. Dining Services: ISU Dining services, including where and how dining services will be offered to students, including DOR residents, is subject to the discretion of the university and ISU Dining, and is subject to modification by the university and ISU Dining at any time in order to respond to the evolving public health emergency. Special requirements and modifications to ISU Dining due to the public health emergency may include but are not limited to: the occupancy limit at all ISU Dining centers may be limited; physical distancing requirements may limit available seating within ISU Dining centers; the hours of operation of all ISU Dining centers may be adjusted or reduced throughout the semester; the amount of time individuals may remain within an ISU Dining center may be limited; the method of food delivery at all ISU Dining centers may be adjusted, including moving partially or solely to “to-go” options; and the accepted method of payment at all ISU Dining centers may be limited.

H. Cleaning and Sanitizing Procedures: DOR will continue to implement and modify its cleaning and sanitizing procedures in response to public health agency guidance, including guidance from the CDC and the Iowa Department of Public Health. DOR will educate and inform residents about appropriate cleaning and sanitizing procedures within residents’ assigned rooms to help reduce the spread of COVID-19. Residents are expected to keep their assigned rooms clean and sanitary. DOR staff may conduct health and safety inspections of residents’ assigned rooms to help ensure a healthy and safe living environment is being maintained.

I. Opening and Closing Dates May Be Adjusted: Due to the evolving nature of the public health emergency, DOR cannot guarantee that DOR housing will open or remain open for the entire semester or for a specific time. DOR may determine that it is necessary to close its facilities due to developments in the COVID-19 pandemic and/or in response to directives or guidance from public health authorities. In the event DOR significantly adjusts the opening or closing dates of facilities, DOR may offer fair and reasonable reimbursements for impacted residents as appropriate and based on information available at that time.

K. Termination of Housing Contract: Upon reasonable notice, DOR reserves the right to terminate residents’ housing contracts due to the public health emergency. In the event DOR terminates housing contracts due to public health concerns, and not because of a resident’s breach of the housing contract, DOR may offer fair and reasonable reimbursements for impacted residents as appropriate and based on information available at that time.

The above information has been provided to allow students to make an informed decision about living on campus for the 2020-21 school year. While DOR is eager for all our residents to return to our facilities and rejoin our living and learning communities, DOR understands that this may not be an environment that aligns with every resident’s needs at this time. In addition, there may be additional modifications needed as the year progresses. As always, DOR will update residents — via official DOR email — with timely information about specific health and safety guidance important for our residential community.